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Air Times Experience - Privacy Policy (POPIA Compliant)

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Effective Date: 28/10/25

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Air Times Experience (“Air Times”, “we”, “our”, or “us”) is committed to protecting your personal information and ensuring that it is collected, processed, and stored in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013, and applicable South African privacy legislation.

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By using our website, contacting us, submitting an enquiry, or booking an experience, you confirm that you have read and understood this Privacy Policy.

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1. Personal Information We Collect

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We collect and process personal information only where necessary for legitimate business purposes.

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1.1 Information You Provide

We may collect:

  • Full name and surname

  • Contact details (email address, mobile number)

  • Booking details and communication records

  • Special requests or preferences relating to your experience

  • Identification information where required for aviation compliance

  • Payment confirmation details (we do not store full card information)

 

1.2 Information Automatically Collected

When you use our website, we may automatically collect:

  • Device type and browser information

  • IP address

  • Non-identifiable usage analytics

  • Cookies and similar technologies (refer to Section 8)

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We do not collect information unrelated to our services.

 

2. Purpose of Processing

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We collect and process your personal information for the following purposes:

  • Managing enquiries and bookings

  • Operational and customer communication

  • Delivering aviation and hospitality services

  • Safety, regulatory and compliance purposes

  • Business administration and quality improvement

  • Lawful marketing communication where consent exists

  • Website analytics and performance enhancement

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We do not sell or rent personal information to third parties.

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3. Legal Basis for Processing

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Personal information is processed on one or more of the following bases:

  • Performance of a contract or service agreement

  • Compliance with legal or aviation regulatory obligations

  • Your explicit consent (where required)

  • Legitimate business interests

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4. Sharing of Personal Information

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We may share personal information strictly where necessary with:

  • Licensed aviation operators and pilots

  • Airports and aviation regulatory bodies

  • Catering, events, and hospitality partners (for curated experiences)

  • Payment processors and banking partners

  • Professional service providers assisting in operations (IT, hosting, advisors)

These parties are required to handle information confidentially and in accordance with POPIA.

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We do not disclose personal information to unrelated third parties for advertising or data resale.

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5. Security Measures

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Air Times takes reasonable and appropriate technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Where legally required, affected individuals and the South African Information Regulator will be notified of any material data security breach.

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6. Retention of Personal Information

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Personal information is retained only for as long as necessary for:

  • Booking and operational purposes

  • Legal, regulatory, and record-keeping obligations

  • Legitimate business requirements

Once no longer required, information is securely deleted or anonymised.

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7. Your Rights Under POPIA

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You have the right to:

  • Request access to personal information we hold about you

  • Request correction or deletion of personal information (where lawful)

  • Object to certain types of processing

  • Withdraw marketing consent at any time

  • Lodge a complaint with the Information Regulator

Requests may require proof of identity.

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Contact details are provided in Section 12.

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8. Cookies and Website Tracking

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Our website may utilise cookies and analytics technologies to improve user experience and understand website usage.

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Cookies may be disabled through your browser settings. However, certain website functions may not operate optimally if disabled.

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9. Marketing Communication

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We may send marketing communication where:

  • You have provided consent, or

  • A legitimate existing customer relationship exists

You may opt-out at any time.

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10. Minors

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We do not intentionally collect personal information from minors without appropriate legal consent. Aviation legal requirements may apply in circumstances involving minor passengers.

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11. Cross-Border Transfers

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Where personal information is stored or processed outside South Africa, we ensure that appropriate safeguards equivalent to POPIA standards are applied.

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12. Contact Information

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For privacy queries, requests, or POPIA concerns, please contact:

Air Times Experience

Email: info@airtimesexperiences.com

Johannesburg, Gauteng, South Africa

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You may also contact the South African Information Regulator:

Website: www.justice.gov.za/inforeg

Email: inforeg@justice.gov.za

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13. Updates to This Policy

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This Privacy Policy may be updated periodically. Continued use of our services following updates signifies acceptance of the revised terms. The latest version will always be available on our website.

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