Refund & Cancellation Policy

 

Air Times Experience

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At Air Times, every flight is crafted with intention, detail, and care. From scenic flights to deeply curated celebrations, each experience requires preparation, coordination, and specialised aviation planning. This policy exists to ensure fairness for our guests while protecting the significant resources invested in delivering exceptional private aviation moments.

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1. General Principles

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By booking an experience with Air Times, you confirm that you understand and agree to the terms below.

• Refunds are based on the type of experience booked

• Timeframes reflect the level of planning required

• All approved refunds are processed within 7 - 14 business days

• Certain third-party fees may be non-refundable

 

2. Standard Scenic / Sightseeing Flights

​(Example: The Discovery Experience and similar “fly-and-enjoy” packages)

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• Cancellation 7+ days before flight → Full refund (minus admin fee)

• Cancellation 3–6 days before → 50% refund

• Cancellation 0–2 days before / No-show → No refund

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3. Premium / Curated Experiences​ 

(This includes Picnic in The Sky, anniversaries, proposals, birthdays, highly personalised celebrations, corporate hosting, or any experience requiring advance planning, catering, décor, personalisation, or partnership services.)

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• Cancellation 21+ days before flight → Full refund (minus admin & supplier fees if applicable)

• Cancellation 14 - 20 days before → 50% refund

• Cancellation 0 - 13 days before → Non-refundable

 

Why the Difference?

Curated experiences require advance commitments, external supplier bookings, personalised elements, staff allocation, aviation planning slots, and unique preparations that cannot be recovered once set in motion.

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4. Rescheduling Instead of Cancelling

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Where possible, Air Times will always prioritise rescheduling rather than cancelling.

• Rescheduling for standard scenic flights may be accommodated subject to availability and timing.

• Rescheduling for curated experiences depends on supplier availability and preparation timing - additional costs may apply where third-party re-booking fees exist.

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Air Times reserves the right to deny reschedule requests where preparation has progressed beyond reversible stages.

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5. Weather, Aviation & Airspace Regulations

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Passenger safety is our highest priority.

If a flight must be delayed, rescheduled, or cancelled due to:

• Unsafe weather conditions

• Air traffic restrictions or aviation authority rulings

• Safety or operational concerns

• Aircraft availability or technical requirements

Air Times will:

•  reschedule your flight to a mutually suitable date or

•  provide a refund where rescheduling is not possible

This does not apply where a customer refuses to fly despite safe and approved aviation conditions.

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6. Non-Refundable Circumstances

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Refunds will not be granted in the following situations:

• No-show or late arrival preventing departure

• Failure to provide required identification

• Intoxication, misconduct, or safety guideline violations

• Vouchers, promotional tickets, or discounted experiences (unless otherwise stated)

 

7. Administrative Fees

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All refunds are subject to a modest administration fee to cover merchant charges, booking processing, and scheduling resources.

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8. Third-Party Costs

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Where catering, décor, gifts, venue arrangements, transportation partners or specialist services have already been confirmed or prepared, their costs may be deducted from any eligible refund.

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9. How to Initiate a Cancellation or Refund Request

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Please email: info@airtimesexperience.com

Include:

• Full name

• Booking reference

• Date of flight

• Package booked

• Reason for cancellation

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Our team will review your request and respond promptly.

 

Final Note

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Air Times exists to create meaningful, elevated aviation experiences. This policy ensures we honour our guests, our partners, and the extensive preparation behind every flight - while maintaining fairness and operational integrity.